Welcome to our Terms and Conditions. These terms define the guidelines for using our website and accessing any services we may choose to provide on the platform.
Please read these terms carefully before you use the website. By continuing to use our site, you indicate that you accept these terms and conditions. If you do not agree to these terms and conditions of use, please refrain from using the website.
Summary
Part 1 – About TheGreenAge
Part 2 – Terms & Conditions
Part 3 – Code of Conduct
Part 4 – Privacy and Cookie Policy
Part 1 – About TheGreenAge
Information about TheGreenAge: We are UK’s premier energy saving advice community, helping millions of households and businesses reduce their energy use and become more environmentally sustainable.
You can find out how to get in touch with us or view our registered company details below:
This website is owned and operated by TheGreenAge Ltd (company registration number 07777830) a company registered in England and Wales. Registration office is 50 Cathles Road, London, SW12 9LG, United Kingdom. Our VAT registration number is 165175892.
- Office postal / contact address: Kingston Business Centre (Unit 1), Fullers Way South, Chessington, KT9 1DQ
- Contact telephone: 0208 144 0897
Unless we say otherwise, we use the terms “TheGreenAge”, “GreenAge” and “us” on this website to refer to TheGreenAge Ltd throughout the website terms and conditions, which include the website Terms of Use, Privacy & Cookie Policy and our general Terms and Conditions for use of our services.
Our editorial position
Content is accurate to the best of our knowledge, balanced in its presentation, but may contain the views of the individual writer. We cannot take responsibility for comments posted by third party website users on our blogs or community pages.
Our website views are designed to be consultative to the user, and should not be substituted for specific and professional advice offered to the individual, the home or business. If you do require specific energy advice, please get in touch on: mailbox@thegreenage.co.uk, and we will do our best to help.
If you are unsure about any publication or comments posted on the pages, then also do get in to touch on: mailbox@thegreenage.co.uk
Other definitions:
Our website content includes the following: text, files (PDF, JPEG, etc), images, photos, graphics, videos, sounds, or any other content that we choose to post on or through our website.
Third party content may include the following: text, files, images, photos, graphics, video, sounds and other content posted on or through our website by our third-party partners.
Your content may include the following: text, files (at our discretion and subject to data screening and security), images (at our discretion), audio files (at our discretion) and videos (at our discretion).
Part 2 – Terms and Conditions
Introduction
Our services are provided by and maintained by us for to provide you with information about energy technologies for use in the home or business, and our blogs are there to inform you about our views on the best ways to save money and be more environmentally sustainable.
The services offered by us include content, blogs, company news, a local installer map, an energy saving forum, free comment sections and service forms.
By using these services, you may need to download content and/or agree to additional terms. If this is the case, we will make this explicitly clear in the additional terms supplied.
Your agreement with us includes these terms of use and in addition our:
Website use rules, which set out our approach to page and forum interaction and how we moderate your content, such as comments made in relation to our articles, and comments made on the forum pages.
In addition, the Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about how your use of our services is monitored so that we can improve your user experience. By using our services, you consent to such processing and you warrant that all data provided by you is accurate.
Accessing our website
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period – for maintenance or other operational reasons.
From time to time, we may restrict access to some parts of our site, or our entire site, depending on content or software updates.
Modifications to the content pages
We may at our discretion change, remove, suspend or discontinue any aspect of our content pages at any time, including blogs, technologies, company news and community forums. Whilst we will do our best to make all content available to all users, some content may not be available to operational discretion.
In addition, we make regular software updates to the website, which may impact the viewing experience in some older internet browsers. Please do your best to run updated browsers to enjoy the best user experience.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
You may sign up on our website and you will then be subsequently provided with a user ID and password, and other pieces of information as part of the security procedures – please treat this information confidentially and do not disclose with any third party.
When you register on our site you agree to provide us with accurate, complete and up to date information. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use or we believe that you are a spam user.
You are responsible for making all arrangements necessary for you to have access to our site and respecting our policy towards spam registrations. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Our content
Our content, copyright, logos, domain names and other related intellectual property rights or other features of our brand belong to us or to our licensors. Your use of our services does not grant you any rights in our or our licensors’ intellectual property whether for commercial or non-commercial use.
We grant our users a licence to access and use our services and intellectual property rights (subject to your ability to access our services as set out above) and to the following usage restrictions:
- You may use our services for personal, private and non-commercial purposes (please see point c below, for further clarification); and
- You must not commercially exploit, or sell any content that appears on our website (this does not apply to any user content posted by you and in which you retain ownership rights – see paragraph on user generated content below).
- You may choose to link back to our publications on your own websites for both personal or commercial purposes, but please refrain from plagiarism. Any evidence of plagiarism, without proper attribution to the original publication is an infringement on the use of the website and the management reserve the right to escalate these issues through any legal means possible.
In consideration for the rights that we have granted you under these terms of use, you permit us to provide advertising and other information to you.
If you have any questions about content attribution or any other content queries, then it is best to get in touch directly on: mailbox@thegreenage.co.uk
Third Party Generated Content
Users of our services may submit or post content (including comments) to various parts of our website – technology pages, blogs and forums. In posting your content on our website, you confirm to us that you are the owner or have the consent from the owner to post the content and it does not violate the privacy rights, copyright and other intellectual property rights, contract rights or any other rights of any person.
By submitting content, you grant us a non-exclusive, transferable, sub-licensable, perpetual, royalty free worldwide licence to use any of the content that you post on or about our website. We do not claim any ownership rights in your content and you continue to retain all ownership rights to your content.
By submitting content, you also warrant that you have read and agree to our Code of Conduct which are incorporated in these terms and govern all interactions with us.
We do not endorse your content or the content generated by our third-party partners, who may from time to time promote some of their products and services at our discretion. We do not guarantee the accuracy or authority of your content. We reserve the right to remove your content, at any time and for any reason, in accordance with our Code of Conduct.
If you believe that your rights have been infringed in relation to your content or that your content posted by other users is in breach of these above rules, contact mailbox@thegreenage.co.uk with details of the complaint and we will do our best to deal with your query.
Data capture for recommendation services
On certain technology or blog pages we host various forms to help the reader get an idea about local installers. By filling out those forms, the user has the opportunity for the GreenAge to help connect them to a local installer, and by agreeing to the specific terms & conditions of this service, the user agrees for their information to be shared with specific partners.
Those details will not be passed onto any unauthorised third parties, and should the user have any doubt about this, then please do get in touch.
We take data protection very seriously, and at the same time we expect our third-party installer partners to abide by our strict data handling conditions when processing any queries on our behalf. Should an installer be found to be in breach of these conditions, then we reserve the right to suspend their membership and use all legal means to protect our reputation in the market place.
Costs to our website services
The cost of our services, which is to provide information about energy saving is currently free to the general user. However, since the GreenAge is a commercial entity it does have the right to offer specific energy advice services like: surveys, bespoke energy efficiency advice and other commercial services. The pricing and terms for these services should be clearly presented on the website or quoted by speaking to a member of the project team.
As mentioned (above), the installer map for example is a business to business (B2B) offer with clear terms and conditions and pricing for the offer.
Updates to our terms and conditions
At any time, we may amend these terms of use to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience in using our services, so please ensure that you check our terms of use frequently. By continuing to use our services after any changes are made, you are accepting those changes and will be bound by them. If we make any important changes to our terms of use, we will notify you and make it clear what important changes have been made.
Our Disclaimer
We will always aim to provide you with the best energy advice and renewable technology advice we can, but our website is provided at the time of publication and we do not and cannot promise that all the information we provide will always be 100% accurate, as certain Government policies, regulations or practices are subject to change.
Whilst we take every care to ensure that all information is accurate and complete, some of the promotional content may (from time-to-time) be supplied by third-party partners. We will do our best to review third-party editorial content and screen the information for factual accuracy, but we are unable to guarantee the accuracy of such every part of that generated content. Before relying on any information, whether it is from us or from our third-party partners, we advise you to verify the accuracy of such information.
Although we will do our best to ensure that our website is fully operational in all instances, we are not responsible for any problems or temporary interruptions in using our website arising from factors outside of our control (e.g. server issues, hosting provider issues or local internet services not being able to cope with the necessary traffic) or for any problems arising from participating in or from downloading third party content.
Under no circumstances shall we be responsible for any loss or damage resulting from use of our website or from any content posted on or through our services.
Limitation of our liability to you
You agree that to the extent permissible by English law, your sole and only remedy for any problems, issues or concerns with our website is to stop using our web pages or accessing any forms or the installer map.
Legal and regulatory governance surrounding the website
These terms of use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts. However, if your use of the website gave rise to a potential legal action when you were a resident of Scotland, these website terms of use are subject to Scottish law and to the non-exclusive jurisdiction of the Scottish courts.
Commercial Services
Domestic and Commercial Surveys
We carry out domestic and commercial surveys from time to time, and the contractual obligations will be unique on all occasions. Please note: the customer will get a contractual offer before the survey is carried out, and upon acceptance those specific terms & conditions will apply.
Payments will be processed on a proforma basis. Customers to be invoiced directly. No online payments to take place.
Installer Map
Please note: if you are an installation company that has signed up to the GreenAge Installer Map, then you the opportunity to review our specific terms & conditions policy. To access this in full, please click on this link.
If you are member of the public seeking additional information on the terms & conditions of the GreenAge Installer Map, then read below:
What is the installer map?
Our installer map is a great way to find recommended local installers for loads of different energy saving solutions. From boilers to heat pumps, loft insulation to energy surveys, we have it covered! Unlike other lead generation websites, the whole point of the GreenAge map is to ensure that the installer owns the end-to-end relationship with the customer. All potential website users need to do is enter their postcode to find recommended installers near them.
We do not capture any customer data on this page, as the whole purpose of the map is for you, as the interested user, to have the direct relationship with the installation company local to you. Simply type your post into the postcode box; then select the technologies interested it; followed by the ‘click find’ button to reveal the installers.
Vetting process on the installers
It is pretty important that the person you get to do a job in your home knows exactly what they are doing! Before being placed on the map, all our installers are subject to the following:
- Installers must hold relevant accreditations and qualifications – To ensure that all our installers are experts, we always check that their accreditations are current. For example, all plumbers must be Gas Safe and all our registered electricians are accredited under the UK national standard, BS 7671 (Requirements for all Electrical Installations).
- All installers are interviewed – We speak to all future installers to check we are only recommending friendly, helpful people.
- Installers must come with references – Our installers must come recommended by previous customers – we check references before enrolling them on our local installer map.
- We continually monitor our installers – We regularly ask for feedback from customers to make sure installers are delivering.
- Installers must hold valid ID – We require recent ID to reassure customers.
- All installers must have insurance – We also ensure that all installers have valid public liability insurance.
Feedback process on the installer map and installers
The map has been created to ensure nationwide coverage of installation companies (England, Scotland and Wales). Whilst we will do our best to make sure we have nationwide coverage, we cannot guarantee blanket coverage for all the technologies. If you are struggling to locate a local installer on the map, then do not hesitate to get in touch on mailbox@thegreenage.co.uk and we will do our best to suggest a company for you.
- Feedback on the service – if you have feedback on this service then do let us know. You can send us an email to mailbox@thegreenage.co.uk with your feedback, and we will do our best to take this on-board for the future.
- Feedback on the installer located on the map – we will do our best to vet the installers as mentioned above, and with the controls put in place we are confident the installers will provide an overall good quality service for you.
Part 3 – Code of Conduct
In addition to the terms and conditions set out above, you agree to use the services in accordance with our Code of Conduct (Code of Conduct) that we specify in relation to our website. Please contact us at mailbox@thegreenage.co.uk with any questions regarding these Code of Conduct or our terms of use.
There is no age restriction on the website.
We appeal to you to respect the community of users on the website, and allow them a fair chance to express their views and opinions. In areas of our website where you can express yourself, i.e. the blogs and technology pages or where offer the opportunity to interact with others, we ask that you stick to what is legal, tasteful and civil.
We work hard to respect the views of our readers. We want to engage with them and hear their views, so we ask for continual participation and vigilance. If you see something that has been posted by another reader and posted on the comments section, then please let us know right away by sending us an email to mailbox@thegreenage.co.uk or reply directly in the comments section of that page.
Content and the nature of comments we discourage
Please refrain from using any racist, homophobic, sexist, demeaning or abusive language on the website. Also, do not post any comments that breaks the law, encourages illegal or harmful activities, prejudices ongoing criminal or civil investigations, makes defamatory comments, infringes copyright material or other intellectual rights.
Do not upload any commentary or content that is sexually explicit, pornographic, of a disturbing nature or that preaches, encourages or incites religious or ethnic hatred.
Any third-party links to websites that are embedded in the comments, that promote the same language, tone and content will be moderated and not published.
In addition, please refrain from promoting commercial products or enterprises or repeatedly posting links in comments to promote other sites and/or services – your contribution will be moderated and deleted and any further contribution suspended on our website.
In addition, the following please note the following activities are restricted according to the terms of use:
- Do not flood or “spam” our website with spam comments, unaffiliated backlinks and unscrupulous commercial products or companies. This includes the transmission of pornography, pirated software, computer games or counterfeit goods.
- Please do not upload, post or otherwise transmit material that contains software viruses or any other computer code, files or programmes designed to corrupt, destroy or limit the functionality of the website.
- Do not collect and/or distribute personal data concerning other website members.
- Please refrain from impersonating other people on the website – family, friends, celebrities, moderators, TheGreenAge employees, TheGreenAge proprietors or other existing website users.
- The use of the website should not be as such so the individual or corporation using it is attempting to gain commercially – unless the activities has been approved by TheGreenAge Commercial Manager of the company is listed on TheGreenAge Local Installer Map.
We have the following activities that are attempted on the website from time to time – please refer to this list and refrain from carrying them out:
- Do not use multiple logins for disrupting the website or trying to post unsolicited backlinks or attempt to spam unsolicited products.
- Do not post comments or content in languages other than English.
- When setting up user accounts, do not set-up offensive or inappropriate usernames.
- Do not spam the contact forms.
- Do not spam ‘getting help with installation forms’.
We have the right to removed content sections off the website without notice and any content we consider inaccurate or inappropriate.
For spam users and usernames, we also have the right to ban, delete and prevent from using the website services in the future.
Our moderation procedure
Posts and comments to the regular techs, blogs and articles are monitored before they are published on the website. The forums are also moderated, but there is a degree of autonomy to allow the comments to be posted before moderation. Please refer to the Code of Conduct procedures above if you are unsure about the nature of the content that is allowed on the website.
If you do spot offensive contributions or ones that do not meet our Code of Conduct, then please get in touch with us on mailbox@thegreenage.co.uk to report the alleged offences. Please be detailed about the location of the alleged offences and share with us a link to the appropriate website page so that it can be located.
Note: Disagreeing with someone’s views is not a reason to report them.
On receipt of a complaint, we will evaluate it and decide on the most suitable next steps. We are not obliged to confirm the steps we take to the complainant, as this may breach the rights and privacy of others, but for your comfort the complaints will be checked promptly and professionally.
In some cases, we may have to remove whole sections and topic areas from the forums if the subjects themselves are in breach of the Code of the Conduct of this website.
The Code of Conduct is reviewed and amended from time-to-time. We do this so that our terms remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience of our website.
Part 4 – Privacy and Cookie Policy
TheGreenAge is a member of the ICO and our registration is filed on the Data Protection Register.
Registration Number: ZA275129
For details of how we will process your personal information, please refer to the Privacy and Cookies pages linked here.
