TheGreenAge Installer Map Terms & Conditions

What is the installer map?

Our installer map is a great way to find recommended local installers for loads of different energy saving solutions. From boilers to heat pumps, loft insulation to energy surveys, we have it covered! Unlike other lead generation websites, the whole point of the GreenAge map is to ensure that the installer owns the end-to-end relationship with the customer.

Once you sign up, you will only pay a set amount once a month, regardless of how many leads you get.

All potential customers need to do is enter their postcode to find recommended installers near them.

Why is there a need for the installer map?

The GreenAge was set up in 2011 to provide energy saving advice to households and businesses, and over the past 4 years, the GreenAge has become the second largest energy saving/ renewables advice portal in the UK (after the Energy Saving Trust) with a monthly reach of over 275,000+ visitors (data point: 28/11/2016). To date, we have been featured on numerous media outlets, for example: BBC, Sky News and in many major publications including The Times and The Daily Mail, check out our media page here

One of the challenges we have faced is trying to connect all these potential customers with decent installers. Due to the volume of enquiries we get (3million page views per year), it has always been difficult to ensure we help everyone. Therefore there is a need for the ‘Find a local installer’ platform!

The fee vs. amount of interest to your business?

We charge a small fixed monthly fee for installers, ensuring that no matter how small an installer you are, you can access our directory – just one converted lead in a 12 month period will cover the subscription fee (prices start from as little as £3.99 per month). We do not guarantee minimum leads per month, but we expect with the level of traffic we get through the site will be of benefit to all the potential installers who want to be a part of it. The admin fee to be on the map is considerably less than some of the other online providers of ‘rating the trader’, and therefore justifiable for the potential benefits that you will get.

In addition, to have a strong presence of being on the map, the GreenAge is always looking to strike other partnerships, such as with manfucturers, so no matter what the size of your business we can bring more benefits to help you.

Who can subscribe to the map?

If you are an installer of energy efficient technologies, (for example energy efficient boilers, loft insulation, cavity wall insulation) or you install renewables, then being part of TheGreenAge Community via the Installer Map is the perfect way to connect with the public.

If you are qualified in the trade and can prove competence, then you can sign up and be part of the listings.

What do you need to register as an installer?

It is pretty important that the person you get to do a job in your home knows exactly what they are doing! Before being placed on the map, all our installers are subject to the following:

To ensure that all our installers are experts, we always check that their accreditations are current. For example, all plumbers must be Gas Safe and all our registered electricians are accredited under the UK national standard, BS 7671 (Requirements for all Electrical Installations).

We speak to all future installers to check we are only recommending friendly, helpful people.

Our installers must come recommended by previous customers – we check references before enrolling them on our local installer map.

We regularly ask for feedback from customers to make sure installers are delivering.

We require recent ID to reassure customers.

We also ensure that all installers have valid public liability insurance.

How can installers subscribe to the map?

The subscription process is straightforward – simply clink on the following link: http://www.thegreenage.co.uk/new-installer-signup-map/ and follow the instructions.

We can sign you up if you provide us with the necessary details about your business. We will need the following: company trading name, registered name (if LTD, LLP, PLC, etc), address, relevant contact details and a short biography to describe the nature of the business.

Once we are happy that you have provided us with the necessary information and certifications and we have carried out the necessary due diligence, your listing will appear on the website.

Please note: the company will only be visible on the website if we have cleared payment through our secure WorldPay payment portal.

How long is my membership?

If you are a Pay-by-Link member, your minimum contract term will be 1 month from your membership start date. However, if you are on the future pay / recurring payments contracts, then you will be on monthly rolling contract until you decide to cancel or opt out. Refer to the cancellation process below for more information.

If you are a member through a trial offer, your membership will be for the initial trial offer period and following that trial offer period, if you do not pay the monthly subscription, you will automatically be delisted from the installer map.

What does my membership cost?

The cost of your membership can be found by clicking this link:

Our prices are usually quoted ex-VAT.

How is payment processed?

Payment can be made using all major credit or debit cards and via PayPal. We will only take payments from UK installers in GBP and no other currency. By submitting payment details to us, you promise that you are entitled to purchase a membership pack using those payment details.

The full list of credit cards that we accept as payments is as follows:

Visa Credit and Debit payments supported by Worldpay  Visa Electron payments supported by Worldpay  Mastercard payments supported by Worldpay  Maestro payments supported by Worldpay  American Express payments supported by Worldpay

Worldpay Payments Processing

We reserve the right to change the monthly membership price and/or benefits with 30 days’ notice and affected members may terminate their membership within this notice period.

Delivery Policy

We do not ship any physical goods.

Our payments relate to services. All prospective online payments relate to subscription to the installer map.

How to cancel membership of the map

You can cancel your membership at any time by simply emailing mailbox@thegreenage.co.uk. Provide your company details and the technologies that are currently listed under your company.

Please note that you must cancel at least 7 days before your next billing date, otherwise you will be required to make your next payment and your membership will continue until the end of the next billing period.

You can also cancel the payments with your bank. We will download a report every month to check the payment status of all our customers, and if your payment hasn’t come through we will take your company off the database and the map.

If you default on the payment, you will automatically be suspended from the map listing. If your membership has been terminated and you would like to re-subscribe, we have the right to require payment in full of any outstanding amount owed to us from the previous membership.

Can I get a refund on my membership?

Unless there is an administration error from our side, we do not offer refunds if you have been late in informing us about cancelling your subscription. Also, we do not offer partial refunds in the month.

Do we ever update the terms and conditions?

We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your membership experience.

Our customer service details

Your subscription is with TheGreenAge Ltd (Company Number: 07777830). VAT number is 165175892.

Office location/postal address: Eco House, 1 Lion Way, Brentford, Middlesex, TW8 8AR

Contact telephone: 0208 144 0897

Email contact: mailbox@thegreenage.co.uk

Pin It on Pinterest